Frequently Asked Questions

A valid, unexpired state-issued driver's license, proof of active automotive insurance meeting Maryland minimum liability and collision standards, and an accepted payment method.

Renters must meet LIKEM's minimum rental age standards — typically 21+ or 25+ depending on the vehicle classification.

Submit an extension request in your Customer Portal before your current week ends. Once approved and payment is processed, your agreement updates automatically.

Yes. A refundable security deposit authorisation is required before key handoff and is returned after the vehicle is safely returned.

Generous daily and weekly mileage allowances are included, with clear, transparent rates for any excess miles.

Yes. Submit extension requests online at least 24 hours before your contract expires. Extensions are subject to vehicle availability.

Major credit and debit cards processed through secure card portals. Zelle is accepted under specific approval terms.

Pull over safely, scan the QR code in the vehicle for instructions, and call our support line on +1 (240) 981-3163. For accidents, call 911 if needed, obtain a police report number, and complete the online accident report within 2 hours.